FAQs

What currency are the prices do I see in the site?
All prices are in GBP.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can, 99% of the orders will be shipped on the same or next Business day.


I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged.,

Due to hygienic reason, all face masks are not returnable or refundable, please check the size, colour in our detailed description before you purchase.

If the order is not received or lost in the post within 30 working days we offer 100% money back guarantee


Can I cancel my order?
You will have option to cancel the order in case you change your mind before is dispatched, once dispatched we will not be able to cancel the order.


I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm within 24 hours of orders.

No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
All UK orders will be delivered within 2-5 working days and all International shipping will be delivered within 5-25 working days, there are severe delays for international orders by all our carriers.

All standard shipping tracking numbers will only be able to track until is delivered, if you need to track throughout, please upgrade your shipping to Express or International Track and Sign.


I have not received the order or lost in the post ?

We have been fortunate so far none of our orders has been lost in the post, however, due to current unprecedented circumstances, some carries have severe delay especially international restriction, quarantine and less logistic etc.

Please contact us if you have not received within 25 business days we will either send you a replacement or will refund.


I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email, chat or through contact through our website or Social media, we aim to respond within one business day.

 

Face mask I bought do not fit?

Please check the size mentioned in each description carefully, all our face mask is made in One Standard Adult Size